Frequently Asked Questions:

  • Where is my Order?

If you have ordered a product from First Botany Cosmeceuticals Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your First Botany Online orders.

For questions regarding the status of your order, you may contact our customer service representatives at 800-465-3690 or by email. Please include your order number with all enquiries.


  • Do You Ship Internationally?

First Botany is pleased to offer international shipping via our partner GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The global checkout page will allow you to see the cost for shipping and duties and taxes upfront. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391- 4868.


  • How Do I Change or Cancel My Order?

If you wish to cancel or modify your order, please use our "contact us" page as soon as possible to request for your desired service. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee that the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.


  • I Can't Place My Order Online, Can I Do It Over The Phone?

 If you are experiencing problems ordering online you can always call our advisors on 800-465-3690 who will be able to assist you.



Please visit our CONTACT US section for any complaints.